Refund policy

Thank you for learning with Saif Voice Academy.

We want you to feel confident learning with us. If a course isn't right for
you, we'd rather give your money back than leave you stuck with it.

30-day money-back guarantee
If a course or bundle isn't what you hoped for, email contact@saifvoice.com
within 30 days of your purchase and we'll refund it in full. You don't need
to give a reason.

This guarantee covers our online courses and bundles. One-to-one sessions,
the Practice Studio subscription, Personal Review credits and gift cards each
have their own terms, set out below. When we refund a course or bundle, your
access to what it included ends.

Courses (one-time purchases)
Your purchase unlocks lifetime access to the lessons the moment payment is
confirmed. If it isn't the right fit, request a refund within 30 days of
purchase and we'll return your money in full. After 30 days, course purchases
are final.

Bundles
Bundles that combine a course with Practice Studio time and Personal Reviews
are covered by the same 30-day money-back guarantee — email us within 30 days
of purchase and we'll refund the bundle in full. Refunding a bundle ends
access to the courses and Practice Studio time it included, and cancels any
unused Personal Review credits that came with it. If you've already used
Personal Reviews from the bundle, tell us — we'll refund the rest and just
account for the reviews Saif has already recorded for you.

1-on-1 Sessions
Booked one-to-one sessions are fully refundable when you cancel at least 24
hours before your scheduled start time. To cancel or reschedule, email
contact@saifvoice.com.

To reschedule, email us at least 24 hours before your session and we'll move
you to any open slot at no charge. Inside 24 hours we can't promise a free
move, but email us anyway — if something genuinely urgent has come up, we're
reasonable.

Cancellations made less than 24 hours before the session are non-refundable,
because that time is reserved for you and can't be offered to anyone else. If
you don't attend and haven't told us beforehand, the session counts as taken.

If Saif ever has to cancel or move a session, you'll always get a full refund
or a new time — whichever you prefer.

Practice Studio (subscription)
To cancel, email contact@saifvoice.com and we'll stop your billing right away
— you can also cancel from your account if your plan appears there.
Cancelling stops all future billing and you keep access until the end of the
period you've already paid for. If you were charged for a new period and
haven't used it, email us within 7 days of that charge and we'll refund it.

Personal Review credits
Personal Review credits you bought as a pack are refundable within 30 days of
purchase if they're unused — just email us. Credits that came included with a
course, bundle or subscription have no separate price, so there's nothing to
refund on their own: they're covered by the refund terms of the purchase they
came with, and are cancelled if we refund it.

A credit counts as used once your recording has come back reviewed, and used
credits aren't refundable. Unused credits stay in your account and don't
expire — the 30-day window above is only about refunding a pack you paid for,
not about using the credits themselves.

Gift cards
Gift cards are non-refundable and cannot be exchanged for cash. They never
expire. If you paid for something using a gift card, any refund we issue goes
back onto that gift card rather than to a bank account.

Something not working?
If you can't access something you paid for, email contact@saifvoice.com and
we'll fix it — restoring your access or resolving the issue promptly. If we
genuinely can't deliver what you purchased, we'll make it right.

Duplicate or accidental charges
If you were charged twice, contact us within 30 days and we'll refund the
duplicate charge — this includes gift cards. If you bought the wrong thing by
mistake, contact us within 30 days and we'll sort it out; an unredeemed gift
card can be cancelled and refunded, but once a gift card has been redeemed it
can't be reversed.

Fair use
Our guarantee runs on trust and we honour it without argument. We reserve the
right to decline a refund where the guarantee is clearly being abused — for
example, repeatedly buying and refunding the same course.

Chargebacks
Please contact us before disputing a charge with your bank — we can almost
always sort things out faster directly, and our guarantee is easier than any
dispute process. If a charge is disputed without contacting us first, we may
suspend access to the purchase while the dispute is resolved.

Your statutory rights
This policy sits on top of the rights you already have under the consumer law
where you live — it never replaces them. If your local law gives you a
stronger right to a refund, that right applies.

How to request a refund
Email contact@saifvoice.com and tell us what you'd like refunded. If you're writing from a different address than the one you bought with, include your order number. Refunds go back to your original payment method and typically land within 5-10 business days, depending on your bank. Purchases made with a gift card are refunded to that gift card.

Paying in instalments
If you choose to pay in instalments, your access begins with your first payment. Instalment purchases are final: the 30-day guarantee above doesn't apply to them and they can't be refunded. If a payment fails and we can't collect it, your access ends and the payments you've already made aren't returned. Any booked session more than 24 hours away is cancelled; sessions within 24 hours and lessons already taken stay as they are. If you'd like to keep the guarantee, pay in full.